How It Works Services Results Process FAQ Book a Free Strategy Call
EMAIL + SMS RETENTION FOR E-COMMERCE

Turn your existing customers into a bigger revenue channel.

Your brand already spent money acquiring customers. We build the email and SMS systems that turn those customers into repeat buyers, recover abandoned revenue, and increase customer lifetime value.

Email + SMS retention systems built specifically for e-commerce.

STATEMENT β€” TRAILING 30 DAYS EXAMPLE
Customer Revenue $0
↑ 0.0% vs. prior period β€” illustrative example, not a client result
Email Flows$61,420
Campaigns$48,750
SMS$32,180
Repeat Purchases$41,970
WHERE REVENUE GOES MISSING

Your store may be losing revenue after the customer clicks "buy."

01

Abandoned carts

Customers showed buying intent but disappeared before purchasing.

02

Low repeat purchase rate

You acquired the customer. But there's no system bringing them back.

03

Random email campaigns

You send promotions occasionally instead of following a strategic retention calendar.

04

Weak automation

Your welcome, post-purchase and win-back flows aren't doing enough.

05

Poor segmentation

First-time buyers, VIP customers and inactive customers receive the same messages.

06

Unclear attribution

You don't know exactly how much revenue email and SMS are actually generating.

Find Your Revenue Leaks β†’
HOW WE THINK ABOUT IT

We don't sell emails. We build retention systems.

Email and SMS are the channels. The real product is a system that moves customers through the entire lifecycle β€” from first visit to loyal, repeat buyer.

VISITOR β†’ SUBSCRIBER

Capture more visitors

On-site capture, quizzes and incentives designed to grow a list of people who actually want to hear from you.

SUBSCRIBER β†’ CUSTOMER

Convert subscribers

A welcome journey that builds trust and moves new subscribers toward their first order.

CUSTOMER β†’ REPEAT BUYER

Drive the second purchase

The hardest purchase to earn β€” and the one most stores leave to chance.

REPEAT BUYER β†’ LOYAL CUSTOMER

Increase purchase frequency

Replenishment, cross-sell and lifecycle messaging tuned to how your customers actually reorder.

LOYAL CUSTOMER β†’ VIP

Build lifetime value

Recognition, early access and loyalty mechanics for the customers already driving your revenue.

WHAT'S INCLUDED

Everything you need to build a high-performing retention channel.

Email Marketing

  • Campaign strategy
  • Email copywriting
  • Email design
  • Weekly & promotional campaigns
  • Product launches
  • Seasonal campaigns
  • Educational content
  • A/B testing

Automated Email Flows

  • Welcome series
  • Abandoned cart
  • Browse abandonment
  • Post-purchase
  • Customer win-back
  • Replenishment
  • Cross-sell & upsell
  • Back-in-stock Β· VIP/loyalty Β· review request

SMS Marketing

  • Abandoned checkout
  • Product launches
  • Back-in-stock alerts
  • Promotional campaigns
  • VIP offers
  • Replenishment reminders
  • Customer reactivation

Built around responsible send frequency and proper customer consent.

Segmentation & Personalization

  • First-time buyer
  • Repeat customer
  • VIP / high AOV
  • Inactive customer
  • Product-specific buyer
  • Discount-sensitive customer

Deliverability

  • Domain authentication
  • List hygiene
  • Engagement management
  • Spam prevention
  • Bounce management
  • Deliverability monitoring

Analytics & Optimization

  • Revenue attribution
  • Revenue per recipient
  • Flow & campaign performance
  • Repeat purchase rate
  • A/B testing
  • Monthly reporting
THE RETENTION REVENUE FRAMEWORKβ„’

Five stages. One system.

01

Capture

Convert more website visitors into subscribers.

02

Convert

Turn subscribers into first-time customers.

03

Recover

Recover abandoned carts and high-intent shoppers.

04

Retain

Create repeat purchases through post-purchase and lifecycle marketing.

05

Reactivate

Bring dormant customers back and increase customer lifetime value.

A QUICK AUDIT

Where is your revenue leaking?

Choose the problem that sounds most familiar.

THE SHIFT

From random campaigns to a revenue system.

BEFORE
  • Occasional promotional emails
  • Basic welcome email
  • No segmentation
  • No post-purchase strategy
  • No win-back
  • No SMS strategy
  • No meaningful reporting
AFTER
  • Strategic campaign calendar
  • Automated lifecycle flows
  • Customer segmentation
  • Post-purchase journeys
  • Win-back campaigns
  • Coordinated email + SMS
  • Revenue reporting & continuous testing
RESULTS

Built around revenue, not vanity metrics.

Your Client Case Study Here
INDUSTRY β€” TBD
MONTHLY REVENUE
β€”
EMAIL REVENUE
β€”
SMS REVENUE
β€”
REPEAT PURCHASE RATE
β€”
Example scenario β€” real client results will appear here
ESTIMATE YOUR OPPORTUNITY

How much revenue could your existing customer base generate?

Abandoned-cart opportunity$0
Repeat-purchase opportunity$0
Reactivation opportunity$0
Email revenue opportunity$0
SMS revenue opportunity$0
Estimated monthly opportunity$0

These are rough, illustrative estimates based on the numbers you entered β€” not a guarantee. Actual results depend on your store, customer behavior, list quality, margins and implementation.

Get a Custom Revenue Audit β†’
PROCESS

From audit to revenue growth.

STEP 1

Audit

We analyze your existing email, SMS, customer lifecycle and revenue data.

STEP 2

Strategy

We identify the highest-impact retention opportunities.

STEP 3

Build

We build your flows, campaigns, segmentation and messaging systems.

STEP 4

Launch

We implement, test and monitor the system.

STEP 5

Optimize

We continuously improve performance using data and experimentation.

Book Your Strategy Call β†’
TRANSPARENCY

Know exactly what your retention channel is doing.

You shouldn't have to guess whether your email marketing is working. Every month, we show you what generated revenue, what didn't, and what we're testing next.

EMAIL REVENUE
$61,420
SMS REVENUE
$32,180
FLOW REVENUE
$74,290
REVENUE / RECIPIENT
$0.84
REPEAT PURCHASE RATE
24.6%
LIST GROWTH
+6.1%
Email SMS Repeat purchase
WHAT IT LOOKS LIKE

Illustrative email and SMS examples.

Your cart is still waiting πŸ‘€
Your selected products are still available. Complete your order here β†’
ILLUSTRATIVE EXAMPLE
SEE IT WORK

You've got mail. Now it has to earn its open.

Every message in a good retention program has a job and a reason it fires when it does. Open a few below to see what that looks like in practice.

INBOX 5
NEW MESSAGE
WHY BRANDS WORK WITH US

Why brands work with us.

Revenue first

We focus on revenue and customer value β€” not vanity metrics.

E-commerce specific

We build strategies around how online customers actually shop.

Full lifecycle

We don't just send newsletters. We manage the customer journey from first visit to repeat purchase.

Continuous optimization

Testing, segmentation and analysis are built into the process.

FIT CHECK

Is this right for your brand?

GOOD FIT
  • βœ“ E-commerce brands with an existing customer base
  • βœ“ Brands already investing in customer acquisition
  • βœ“ Shopify / DTC businesses
  • βœ“ Brands with an email/SMS list
  • βœ“ Brands looking to increase repeat purchases
  • βœ“ Brands wanting a done-for-you retention system
NOT A FIT
  • Γ— Businesses with no existing customers
  • Γ— Businesses without product-market fit
  • Γ— Businesses looking for only one-off email designs
  • Γ— Businesses expecting instant results without testing
FAQ

Questions worth answering upfront.

LET'S TALK

Your customers are already there. Let's build the system that brings them back.

Find out where your retention revenue is being lost and what we can do to improve it.

GET STARTED

Request your revenue audit.

Tell us a bit about your store and we'll come back with where we see the biggest opportunity.

Request received.

Thanks β€” we'll review your details and follow up within one business day to schedule your revenue audit.